CONTRACT HOLDER FAQs

Yes we do, you would need to pass all of the referencing checks in the same way that a non housing benefit applicant does. A working guarantor would need to be provided in this situation.

Under your Occupation Contract, you as the Contract Holder are responsible for the upkeep of the garden/outdoor space that comes with the property.

If your Occupation Contract includes a rent review clause, the Landlord has the right to issue a Section 13 notice, which gives at least 1 month’s notice of any rental increase. Any increase is the landlord’s discretion but increases will be in line with the market level, and is capped at a maximum of 5%. If you are on housing benefits or universal credit, you should notify the council or your online universal credit account of the change.

We use a third party service who will notify the utilities companies on behalf of both you and the landlord. You will need to contact the utilities company them to arrange the setting up of your payment method.

Any personal information you supply to us will be treated confidentially and held in compliance with General Data Protection Regulations (GDPR). On signing the Application Form you authorise us to share this information with the landlord in order that we can gain approval for the Occupation Contract.

In a Fully Managed property, Neighbourhood Property acts as the agent of the landlord and will aim to resolve any maintenance issues of which you notify us. However, you, as Contract Holder, are still reasonably expected to:

• Keeping all areas of the property clean throughout the Occupation Contract.

• Correctly dispose of all rubbish produced at the property

• Window cleaning at the property

• Replacing of all lightbulbs, including bulbs in appliances at the property.

• General household and gardening maintenance, such as the cutting of grass and keeping the property and its outdoor space neat and presentable (please see your Occupation Contract for clarification)

• Report to us all water leaks, however minor

• forward to us any post that may arrive for the landlord or former Contract Holder(s)

Safeguard all keys issued. If you are locked out, you may be able to collect a spare set from us. Outside office hours, you will be responsible for arranging and paying for a visit from a locksmith. Further details are outlined in your Occupation Contract.