andrea-davis-lfaqs0ZjmGo-unsplash.jpg

Hello home seeker...

Here at Neighbourhood Properties, we are proud to be the area’s leading lettings and property management agency operating across the South Wales Valleys. Our aim is to find you the perfect place to live. We have a constant stream of properties available to rent, and we pride ourselves on our efficiency in matching tenants with their new homes. We’re on hand to ensure we complete the setting up of a new tenancy and your move-in process in a timely and compliant approach, providing a smooth experience to all parties. 

bryony-elena-X4w5Hhc2uwk-unsplash.jpg
andrea-davis-lfaqs0ZjmGo-unsplash.jpg

SEAMLESS PROCESS FROM VIEWING TO MOVE-IN

From timely property viewings, to digital signing processes, it's our aim to get you into your new home, fast. We'll hold your hand throughout to move your application through the formalities as quickly as possible.  

REGULAR PROPERTY HEALTH CHECKS 

In order to ensure that all is well with your property, we conduct regular inspections to pick up on any repairs and maintenance  issues that may have arisen. We work with the landlord to rectify any findings before they escalate into a problem. 

24 HOUR EMERGENCY CONTACT

If we fully manage your home, we are available 24/7 for any emergencies at your property such as floods, no gas or electric or if you're unable to gain access. Just call our office on 01685 375511, if it's out of hours, the call will divert to our out of hours team. 

Sam S

“I have been renting a house through Neighbourhood Properties for over 2 and a half years and I have always found the staff to be extremely helpful and professional. 

 

Any queries or issues are dealt with swiftly and I would highly recommend them to anyone” 

Alex F

"I have rented through Neighbourhood  Properties for 5 years and the staff are professional and very efficient as any repairs reported they make sure the contractors are there within a day, I have even had them there on the same day which I am very grateful for.

 

My own family do not live in the area and therefore this gives them peace of mind to know that both the landlord and staff make sure that I am safe and happy in my home."

Hannah D

“I'm grateful for the help that I got from Neighbourhood Properties when I suddenly found myself needing to find a new home for myself and my young daughter.

 

They found me a lovely house quickly and answered all my questions, which made me feel at ease during a stressful time”. 

Information for Tenants

Finding a Property

If you have seen us advertising a property that you are interested in, or you wish to let us know what your requirements are for a new property in our area, please get in touch - we’d be happy to help you find your new home.  Please be mindful that properties get snapped up quickly, so the speed is of the essence. To view the properties we currently have available, please call us or visit our To Let page 

Viewing a Property

We can conduct both virtual and in-person viewings, to suit you. On viewings, our experienced agent will meet you at the property to give you the grand tour, or we can set you up with an online viewing for your convenience. We can also carry out weekend/evening viewings if required. We you will find our team to be friendly and helpful, and available to answer any queries you may have.

Vetting and Referencing

To support your application, we will seek out references from employers, current or previous landlords, and a personal referee where necessary. If you are self-employed, a student or on housing benefit support, we will need to gain references from either a solicitor, accountant or guarantor. We use the services of an independent referencing company to obtain and evaluate your references.

 

We will also be required to conduct a credit reference report. For this, we work with an independent market-leading credit referencing company. This involves a ‘soft search’ which will highlight CCJs/IVAs or bankruptcies you may have had.

 

Our team are on hand to help and update you throughout this process.

Holding Deposit

(Per Tenancy)

In order to reserve your chosen property, and take it off the market, a holding deposit will be required. This amounts to a maximum of one week's rent.

 

Please Note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy application, fails a Right-to-Rent check, did not disclose important information later highlighted in the referencing process, or provided materially significant false or misleading information. It will also be withheld if for failure to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit

(per Tenancy)

If your application is successful, a security deposit and one month's rent will be required at least 24 hours before move-in. Our nominated government approved deposit scheme is DPS. This will safeguard your deposit in the event of a dispute at the end of your tenancy.

 

Your deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be provided with the appropriate prescribed information, certificate and terms relating to the DPS’ scheme. It is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. 

This amounts to a maximum of five weeks rent and covers damages or defaults on the part of the tenant during the tenancy.

 

How is my deposit held? How will it be returned when my tenancy ends?

Your deposit will be held with the Deposit Protection Service. At the end of your tenancy, the deposit can be released as soon as agreement is reached, in line with government regulations. For more information, please refer to your Tenancy Agreement or go to https://www.depositprotection.com

Deposit Replacement Scheme

If the Landlord has agreed to accept a deposit replacement product, we will include this when marketing the property. The deposit replacement product we use is provided by Flairfair Limited. Instead of a deposit, you will pay a one-off check-in fee worth only one week’s rent (+VAT), which significantly lowers the upfront moving cost for tenants. When it’s time to move out, you will only pay if there is a problem that you are responsible for. Checking out is fair an easy, with government-backed adjudicators on hand in case there is a charge dispute. There are no recurring charges if you decide to renew your tenancy and stay in your home beyond the initial term.

Rents

Rents are always quoted per calendar and payable to our company bank account by standing order a month in advance. If you are renting a single let (a house, apartment, studio etc), you are usually responsible for the council tax, water rates, gas, electricity and telephone costs unless told otherwise.

Lost Key(s) or Other Security Devices

Under the terms of your tenancy agreement, you are responsible for the safe keeping of the property’s security including the keys. Tenants are liable for the cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Early Termination

(At The Tenant’s Request)

Should you wish to exit your tenancy agreement early, it is at the landlord’s discretion whether they will accept this request. If they do, you will be reponsible for the landlord’s re-let costs as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Please note that for your safety and peace of mind, We ensure the landlord has in place:

Rent Smart Wales

Rent Smart Wales assists those who let or manage rental properties in Wales to comply with their Housing (Wales) Act 2014 obligations and provides advice on renting out safe and healthy homes.  A landlord needs to be registered with Rent Smart Wales. If they don’t use an agent a landlord will need to be licensed. If a landlord has an agent manage the property, then they only need to be registered and link the managing agent to the property. This is compulsory. Every rental property in Wales must be registered with Rent Smart Wales.

 

 

Gas Safety Certificates

The Gas Safety (Installation and Use) Regulations 1998 dictate that landlords have a duty to ensure all gas appliances, fittings and flues/chimneys are safe. It is imperative that all gas equipment is maintained by a Gas Safe (previously CORGI) registered engineer. Landlords must also ensure that an annual check is carried out on each appliance and flue. Following the check, a record should be provided to the existing tenant(s) within 28 days of completion. New tenant(s) must also be provided with a copy of the gas safety certificate on the start date of their tenancy.

Landlords need to keep copies of gas safety certificates for a minimum of 2 years. However we would advise these are kept hold of throughout the duration of owning the property.

Legally, landlords are not able to move a tenant into a property without having an up to date gas certificate. You will be provided with the property’s gas safety certificate in your move in pack. You will also be shown how to turn the gas on/off in case of a gas emergency, at the start of your tenancy.

 

Electrical Certificates

In Wales, any record of electrical inspections should be provided to the tenant upon move in. On fully furnished properties, applicable appliances must be PAT tested as per the regulations.

EPC Certificates

From 1st October 2009 all landlords must provide an Energy Performance certificate to people who want to rent a home from them. An Energy Performance Certificate (EPC) gives you information about the energy efficiency of the home you want to rent. The Energy Performance Certificate is valid for 10 years. You will be provided with the property’s EPC in your move-in pack at the start of your tenancy.

Inspections

We conduct an inspection of the property half way through your tenancy and every six months thereafter. We do this to ensure that there are no problems with the property/tenancy. It also allows us to identify any repairs or maintenance issues which we will relay to the landlord. We will also ensure that all safety requirements are satisfied at the property.

 

Approved Contractors

As a leading letting agent, we have measures in place to make sure we use high quality contractors for any maintenance or repairs that may arise. Any contractor on our preferred panel are fully vetted and have provided us with the relevant documents such as industry certifications, and insurance where are appropriate.

FAQ's

FAQ 常見問題

海外消費者怎麼購買呢?


我們可將產品運送至香港、澳門、馬來西亞、新加坡等地,請這些地區的消費於購物車加購「國際運費」 其餘地區暫時不便安排配送




我下訂之後,什麼時候會到貨?


下單付款完成後3個工作天內出貨,遇假日與國定假日則順延。




如何取消訂單與更改訂單?


請您來信至官方信箱 lofree.tw@gmail.com 註明「訂單編號」將有專人協助您相關事宜。




其他注意事項


商品圖檔顏色因電腦螢幕設定差異略有不同,以實際商品顏色為準。





Lofree 產品保固條款

如何報修


Lofree 提供送修的維修服務方式,請您提供購買 Lofree 的發票(或購買證明),並以照片/影片/詳細描述透過客服信箱 lofree.tw@gmail.com 提出維修申請,有限的免費保固服務不包含維修產品寄送的運輸費或郵寄費。




保固服務適用對象


保固服務僅限於台灣地區(台、澎、金、馬 ) 。 您在購買 Lofree 產品時請詳細閱讀相關條款,購買使用後視為您已同意該條款。服務條款由 Lofree Taiwan 團隊保留最終解釋權及未經宣告即對以上條款進行修改的權力,有任何保固服務內容事項變更,將以本公司網站公告為準,不另行通知。其他未盡規範事宜,均依照中華民國消費者保護法及民法相關規定辦理。




售後服務


本保固政策售後服務僅限於Lofree Taiwan官方網站或官方授權通路購買之商品,您從非上述管道購買的產品將不享有官方之保固服務。在符合售後服務政策規定之下,如您的 Lofree 產品出現功能故障,經確認符合售後服務政策要求且確為產品自身品質問題導致的功能故障,您可以憑有效的購買證明享受以下服務: 自貨到次日起 7 天內,由原銷售商提供退貨、免費更換同型號 Lofree 產品或維修服務; 自貨到次日起 15 天內,由原銷售商提供免費更換同型號 Lofree 產品或維修服務; 或自貨到次日起 1 年內,由原銷售商提供免費維修服務。 依照消費者保護法的規定,您享有商品貨到次日起七天猶豫期的權益。但請注意:猶豫期並非試用期,您所退回的商品必須回復原狀(須回復至商品到貨時的原始狀態)並且保持完整包裝(包括商品本體、配件、贈品、保證書、原廠包裝及所有附隨文件或資料的完整性),切勿缺漏任何配件或損毀原廠外盒,若因此產生整新費用等必要支出,將由您負擔,且不受限無條件退貨之規範。 原銷售商提供的免費更換 Lofree 產品服務將使用全新或整新的型號相同或功能相同 Lofree 產品。維修服務的替換零件將使用全新或翻新的相同規格零件。




保固期間


產品保固期由到貨次日起算,除非與購買相關的文件中另有明確規定,本體保固時間為一年,電池、LED、充電線等部件屬消耗品僅保固三個月。




更換產品的保固規定


更換後的產品的保固期為原保固期的剩餘期限或 30 天 (以較長者為準)。




如果產品屬於禮品,還能享受保固嗎?


如果產品屬於禮品,我們建議您向送禮物的人士索取發票影本或購買證明副本;或者,可以請其代您處理保固申請。




如果我搬離產品購買國,保固還有效嗎?


無效,您的產品保固僅限產品的購買國家。




非保固範圍


雖然仍然在保固期限,若屬以下或類似事由,不屬於產品自身品質問題,則屬於不在保固範圍內: .商品無購買證明、訂購單號或序號與實物不符合者:在非台灣官網或官方授權通路購買之 Lofree 商品,請恕本公司無法替該商品提供保固; .本保固亦不適用於二手轉賣之產品; .對 Lofree 產品表現結果不滿意; .對 Lofree 產品正常電池續航表現、兼容性、顏色、外觀、形狀不滿意; .外觀件與消耗材(如電池)正常的磨損和老化;但若為材料或製造工藝瑕疵造成產品損壞者除外; .因未按使用手冊或說明書規定,使用不當而毀損者,包括但不限於重壓、摔壞、受潮、浸水、淋雨、異物侵入、遺失零組件等所造成之損壞; .因正常使用時,所造成產品外殼或不需拆解而可接觸部分上之刮傷、磨損; .因意外、濫用、誤用、水、淹水、火災或其他天災或不當放置等外來因素造成的損壞; .消耗品中的缺陷(即預期需要定期更換的部件,包括但不限於:電池、充電線或外盒等)或超出所述消耗品的預期使用壽命的使用; .附件和備品為單獨出售,非與 Lofree 產品同時銷售者; .檢測後,產品本身並無任何故障或缺陷,異常現象來自於產品外接之其它附件、產品、相關或週邊設備所致; .電池將享受三個月保固; .由於錯誤使用、不正確的安裝、未依機器規格使用及非經授權之維修人員所進行之檢修、拆裝、改裝產品或變更規格,造成產品損壞;或/及 .使用非原廠之零件、耗材或其他線材充電所造成產品的損壞。





 

Get In Touch

We'd love to here from you, so please submit your details below, and we'll be in touch to discuss your situation and how we can help you.

Thanks, we've got your message and will get back to you ASAP.

 

Partners/Accreditations

Here at Neighbourhood Properties, we take our responsibilities very seriously. Here's some of our industry partners and memberships...