Hello home seeker...

Here at Neighbourhood Properties, we are proud to be the area’s leading lettings and property management agency operating across the South Wales Valleys. Our aim is to find you the perfect place to live. We have a constant stream of properties available to rent, and we pride ourselves on our efficiency in matching tenants with their new homes. We’re on hand to ensure we complete the setting up of a new tenancy and your move-in process in a timely and compliant approach, providing a smooth experience to all parties. 



From timely property viewings, to digital signing processes, it's our aim to get you into your new home, fast. We'll hold your hand throughout to move your application through the formalities as quickly as possible.  


In order to ensure that all is well with your property, we conduct regular inspections to pick up on any repairs and maintenance  issues that may have arisen. We work with the landlord to rectify any findings before they escalate into a problem. 


If we fully manage your home, we are available 24/7 for any emergencies at your property such as floods, no gas or electric or if you're unable to gain access. Just call our office on 01685 375511, if it's out of hours, the call will divert to our out of hours team. 

Sam S

“I have been renting a house through Neighbourhood Properties for over 2 and a half years and I have always found the staff to be extremely helpful and professional. 


Any queries or issues are dealt with swiftly and I would highly recommend them to anyone” 

Alex F

"I have rented through Neighbourhood  Properties for 5 years and the staff are professional and very efficient as any repairs reported they make sure the contractors are there within a day, I have even had them there on the same day which I am very grateful for.


My own family do not live in the area and therefore this gives them peace of mind to know that both the landlord and staff make sure that I am safe and happy in my home."

Hannah D

“I'm grateful for the help that I got from Neighbourhood Properties when I suddenly found myself needing to find a new home for myself and my young daughter.


They found me a lovely house quickly and answered all my questions, which made me feel at ease during a stressful time”. 

Information for Tenants

Finding a Property

If you have seen us advertising a property that you are interested in, or you wish to let us know what your requirements are for a new property in our area, please get in touch - we’d be happy to help you find your new home.  Please be mindful that properties get snapped up quickly, so the speed is of the essence. To view the properties we currently have available, please call us or visit our To Let page 

Viewing a Property

We can conduct both virtual and in-person viewings, to suit you. On viewings, our experienced agent will meet you at the property to give you the grand tour, or we can set you up with an online viewing for your convenience. We can also carry out weekend/evening viewings if required. We you will find our team to be friendly and helpful, and available to answer any queries you may have.

Vetting and Referencing

To support your application, we will seek out references from employers, current or previous landlords, and a personal referee where necessary. If you are self-employed, a student or on housing benefit support, we will need to gain references from either a solicitor, accountant or guarantor. We use the services of an independent referencing company to obtain and evaluate your references.


We will also be required to conduct a credit reference report. For this, we work with an independent market-leading credit referencing company. This involves a ‘soft search’ which will highlight CCJs/IVAs or bankruptcies you may have had.


Our team are on hand to help and update you throughout this process.

Holding Deposit

(Per Tenancy)

In order to reserve your chosen property, and take it off the market, a holding deposit will be required. This amounts to a maximum of one week's rent.


Please Note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy application, fails a Right-to-Rent check, did not disclose important information later highlighted in the referencing process, or provided materially significant false or misleading information. It will also be withheld if for failure to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit

(per Tenancy)

If your application is successful, a security deposit and one month's rent will be required at least 24 hours before move-in. Our nominated government approved deposit scheme is DPS. This will safeguard your deposit in the event of a dispute at the end of your tenancy.


Your deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be provided with the appropriate prescribed information, certificate and terms relating to the DPS’ scheme. It is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. 

This amounts to a maximum of five weeks rent and covers damages or defaults on the part of the tenant during the tenancy.


How is my deposit held? How will it be returned when my tenancy ends?

Your deposit will be held with the Deposit Protection Service. At the end of your tenancy, the deposit can be released as soon as agreement is reached, in line with government regulations. For more information, please refer to your Tenancy Agreement or go to

Deposit Replacement Scheme

If the Landlord has agreed to accept a deposit replacement product, we will include this when marketing the property. The deposit replacement product we use is provided by Flairfair Limited. Instead of a deposit, you will pay a one-off check-in fee worth only one week’s rent (+VAT), which significantly lowers the upfront moving cost for tenants. When it’s time to move out, you will only pay if there is a problem that you are responsible for. Checking out is fair an easy, with government-backed adjudicators on hand in case there is a charge dispute. There are no recurring charges if you decide to renew your tenancy and stay in your home beyond the initial term.


Rents are always quoted per calendar and payable to our company bank account by standing order a month in advance. If you are renting a single let (a house, apartment, studio etc), you are usually responsible for the council tax, water rates, gas, electricity and telephone costs unless told otherwise.

Lost Key(s) or Other Security Devices

Under the terms of your tenancy agreement, you are responsible for the safe keeping of the property’s security including the keys. Tenants are liable for the cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Early Termination

(At The Tenant’s Request)

Should you wish to exit your tenancy agreement early, it is at the landlord’s discretion whether they will accept this request. If they do, you will be reponsible for the landlord’s re-let costs as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Please note that for your safety and peace of mind, We ensure the landlord has in place:

Rent Smart Wales

Rent Smart Wales assists those who let or manage rental properties in Wales to comply with their Housing (Wales) Act 2014 obligations and provides advice on renting out safe and healthy homes.  A landlord needs to be registered with Rent Smart Wales. If they don’t use an agent a landlord will need to be licensed. If a landlord has an agent manage the property, then they only need to be registered and link the managing agent to the property. This is compulsory. Every rental property in Wales must be registered with Rent Smart Wales.



Gas Safety Certificates

The Gas Safety (Installation and Use) Regulations 1998 dictate that landlords have a duty to ensure all gas appliances, fittings and flues/chimneys are safe. It is imperative that all gas equipment is maintained by a Gas Safe (previously CORGI) registered engineer. Landlords must also ensure that an annual check is carried out on each appliance and flue. Following the check, a record should be provided to the existing tenant(s) within 28 days of completion. New tenant(s) must also be provided with a copy of the gas safety certificate on the start date of their tenancy.

Landlords need to keep copies of gas safety certificates for a minimum of 2 years. However we would advise these are kept hold of throughout the duration of owning the property.

Legally, landlords are not able to move a tenant into a property without having an up to date gas certificate. You will be provided with the property’s gas safety certificate in your move in pack. You will also be shown how to turn the gas on/off in case of a gas emergency, at the start of your tenancy.


Electrical Certificates

In Wales, any record of electrical inspections should be provided to the tenant upon move in. On fully furnished properties, applicable appliances must be PAT tested as per the regulations.

EPC Certificates

From 1st October 2009 all landlords must provide an Energy Performance certificate to people who want to rent a home from them. An Energy Performance Certificate (EPC) gives you information about the energy efficiency of the home you want to rent. The Energy Performance Certificate is valid for 10 years. You will be provided with the property’s EPC in your move-in pack at the start of your tenancy.


We conduct an inspection of the property half way through your tenancy and every six months thereafter. We do this to ensure that there are no problems with the property/tenancy. It also allows us to identify any repairs or maintenance issues which we will relay to the landlord. We will also ensure that all safety requirements are satisfied at the property.


Approved Contractors

As a leading letting agent, we have measures in place to make sure we use high quality contractors for any maintenance or repairs that may arise. Any contractor on our preferred panel are fully vetted and have provided us with the relevant documents such as industry certifications, and insurance where are appropriate.


Am I allowed Pets?

Each property is different, and this decision lies with the landlord. Most are cool with it. Some, may ask for a higher deposit or a separate pet deposit, if there is going to be a pet(s) living in the property with you. This will be acknowledged as a clause in your tenancy agreement.

Do you accept Universal Credit/Housing Benefits?

Yes we do, you would need to pass all of the referencing checks in the same way that a non housing benefit applicant does. A working guarantor would need to be provided in this situation.

Do I need Property Insurance?

You do not need building insurance but it’s your responsibility to arrange your own contents insurance.

Who is responsible for gardens/outdoor spaces?

Under your tenancy agreement, you as the tenant are responsible for the upkeep of the garden/outdoor space that comes with the property.

What happens if I fall behind with my rent?

If you are aware that you will not be able to pay your rent, you will need to inform us straight away. We will work with you to put a payment plan in place until you bring your rent up to date. You must keep continued communication so we can help you resolve the situation. Please be aware that if you fall too far behind with your rent, the Landlord has the right to issue a section 21 notice for repossession of the property.

Will my rent increase at any point?

If your Tenancy Agreement includes a rent review clause, the Landlord has the right to issue a Section 13 notice, which gives at least 1 month’s notice of any rental increase. Any increase is the landlord’s discretion but increases will be in line with the market level, and is capped at a maximum of 5%. If you are on housing benefits or universal credit, you should notify the council or your online universal credit account of the change.

How do I report any maintenance issues with my property?

You will need to call our office number on 01685 375511. In the case of an emergency (a flood or no water or electricity/gas) you can still call the office number out of working hours, it will divert to a member of our team who will assist you with the issue.

Who is responsible for contacting the utilities companies when I move in?

We use a third party service who will notify the utilities companies on behalf of both you and the landlord. You will need to contact the utilities company them to arrange the setting up of your payment method.

Can I decorate the property?

Before making any changes to the property, you need permission from the landlord. If we’re fully managing your property on behalf of the landlord, you should submit to us your written request, outlining the changes you would like to make. We will seek permission from the Landlord and let you know the outcome.

What happens to the personal information I supply to you?

Any personal information you supply to us will be treated confidentially and held in compliance with General Data Protection Regulations (GDPR). On signing the Application Form you authorise us to share this information with the landlord in order that we can gain approval for the tenancy.

What do I need to pay on check-in day? How do I pay?

After you’ve paid the holding fee, you will need to pay the remainder of the first month's rent, plus your deposit at least 24 hours before your move in date, (normally the equivalent of 1 month’s rent). Bank transfer is our preferred method and we will provide you with our bank details. We can also take payment over the phone using our secure payment processor. Our payment terminal accepts both Visa Debit and Credit Cards. Please note, a personal cheque or cash is not acceptable on check-in day.

What am I responsible for as a tenant?

In a Fully Managed property, Neighbourhood Property acts as the agent of the landlord and will aim to resolve any maintenance issues of which you notify us. However, you, as tenant, are still reasonably expected to:

  • Keeping all areas of the property clean throughout the tenancy.
  • Correctly dispose of all rubbish produced at the property
  • Window cleaning at the property
  • Replacing of all lightbulbs, including bulbs in appliances at the property.
  • General household and gardening maintenance, such as the cutting of grass and keeping the property and its outdoor space neat and presentable (please see your Tenancy Agreement for clarification)
  • Report to us all water leaks, however minor
  • forward to us any post that may arrive for the landlord or former tenant(s)
-safeguard all keys issued. If you are locked out, you may be able to collect a spare set from us. Outside office hours, you will be responsible for arranging and paying for a visit from a locksmith. Further details are outlined in your Tenancy Agreement.


Get In Touch

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Here at Neighbourhood Properties, we take our responsibilities very seriously. Here's some of our industry partners and memberships...